Elements and Performance Criteria
- Check and process tickets
- Check tickets/passes for validity and seating location and process in accordance with organisational procedures
- Take appropriate action should any problems arise with tickets/passes
- Provide patrons with accurate auditorium information and advise if any special restrictions or requirements apply
- Refer issues beyond own level of responsibility to the appropriate person
- Seat patrons
- Encourage patrons to enter the appropriate location in accordance with public announcements
- Deal with queues to ensure that patrons are seated efficiently and quickly and that the performance is not delayed
- Monitor crowd movement and take appropriate action to address problems
- Direct patrons to their seat location or guide patrons to seats, ensuring their safety
- Deal with any seating problems, take remedial action according to individual level of responsibility and enterprise procedures
- Identify patrons with special needs and provide special assistance to seat them at the most appropriate time for the comfort and convenience of all patrons
- Provide latecomers with accurate information on when they may be seated and assist them to their seats at the appropriate time
- Observe safety requirements and regulations at all times in accordance with organisational procedures
- Monitor entry to and from the auditorium
- Close auditorium doors in time for the performance/session/event and continually monitor
- Assist any patrons to safely exit and re-enter the auditorium at appropriate times
- Clear the auditorium of patrons at the conclusion of the performance/session/event in accordance with safety requirements and regulations
- Tidy and/or clean the auditorium and secure, as required